Archive for the ‘Speaking from Experience’ Category

So far, we have talked about setting your retention and recruiting efforts up for success. We have also discussed the platform and how we are going to conduct ourselves through this effort and the importance of knowing where you are in the marketplace on driver wages. The next step revolves around safety. When discussing retention…

In Part One, we talked about the delusion of the industry. We talked about the sales job to the inside the walls personnel and we talked a little about apathy. The next step if you were to follow the process of our retention action plan at TCA would be to establish how we as a…

I have a question for you. How do we deal with the mass delusion that driver turnover is inevitable when nothing could be further from the truth? Driver turnover is a manageable business challenge like any other. The only thing standing in our way of achieving low driver turnover is the BS that we keep…

The core of the Truckload Carrier Association TPP’s newly released driver retention project plan is a focus on managerial discipline. It lays out a step-by-step process that is designed to layer a continuous focus on creating a driver-centric culture at any given trucking company, starting with the commitment by the senior management team to the…

Hello All, The article below is a repeat of the first article that I wrote for Pete and the good folks at Over the Road some twelve and a half years ago (2005) and from what I can see, it still has some teeth. Congrats on the 25th anniversary folks. I hope there are many…

I have a real issue with carrier complacency when it comes to driver turnover. When I look at a motor carrier that has excessive turnover I see any number of things that ring of several serious issues that may threaten the company’s very existence. When operating with high turnover, there are always CSA scoring issues.…

I’m very pleased to announce that I have been offered and have accepted the new role of Retention Coach at the Truckload Carriers Association. I look forward with enthusiasm to the challenges that are ahead of me. We have built a strong training program that includes video and manual learning designed to assist those trucking…

One of the most difficult concepts I have tried to grasp over the past number of years and the one I cherish the most is the one that goes “I am in this position because I chose to be here. I take 100% responsibility for me.” I am not trying to get to heavy on…